Return Eligibility
- Returns are accepted within 7 days of delivery.
- The product must be unused, undamaged, and in its original packaging.
- Proof of purchase (receipt) is required for all returns.
Non-Returnable Items
- Custom-cut flooring, clearance items, and special orders are not eligible for return.
Return Process
- Contact our customer support team at [email protected] to initiate the return process.
- Once approved, we will arrange a pickup or provide instructions for returning the item.
- Return shipping costs must be covered by the customer unless the return is due to a defect or error on our part.
Refund Policy
- Refunds will be provided in the form of cash upon verification of the returned item’s condition.
- The refund amount will exclude the original shipping charges unless the return is due to a defect or error on our part.
Damaged or Defective Items
- If the product is damaged or defective upon delivery, please report it to our customer support team within 48 hours of receiving the product.
- A replacement or refund will be issued after verification.
Contact Us
For any questions or concerns regarding shipping, returns, or refunds, please contact us at [email protected].